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Have difficult conversations with customers and deal with tricky or aggressive customers and situations successfully. But policies and tools are just a start. This course isn't about understanding how. Learn strategies that help you stay calm and in control when customers are rude or condescending; Up to 10% cash back master techniques to navigate tough customer interactions and improve satisfaction.

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Have difficult conversations with customers and deal with tricky or aggressive customers and situations successfully. Impossible to doubt how important each customer is for a business. Our difficult customer course covers a wide range of topics, including understanding different types of customers, handling customer complaints, and managing difficult and demanding. This course isn't about understanding how.

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Through icmi’s managing difficult customers course, you’ll learn valuable strategies for dealing with a variety of difficult customer interactions and take big steps toward managing your and. Find out how to get difficult interactions back on track and end each one on a. Manage customer expectations and problems constructively. Explain why customers can be difficult.

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